Coronavirus FAQ

Here to Help Make Your Vacation Seamless and Stress Free

Updated 5/15/2020

We are open and have rental properties accepting Guests!

When you are ready to travel and escape we are ready to help you!  We have all kinds of different options available to meet your families needs. We are also taking steps

Area Information

Keefe Vacation Rentals Office Information: The physical Keefe offices at this time are closed however all of the Keefe staff are still available to answer questions and assist with your vacation planning needs.

Office Hours: 9am – 5pm M-F; Please call us at 262-248-1735 or email anytime at reservations@keeferentals.com

State of Wisconsin Stay at Home Order has been lifted at this time. 

 

State of Wisconsin Travel Guidelines:

The state of Wisconsin Department of Health Services and Walworth County Health Department still offer recommendations regarding travel.

“Several counties in Wisconsin have issued travel advisories for seasonal and second homeowners. If you choose to travel to a second home in Wisconsin, you should be prepared to immediately self-quarantine for 14 days. You should bring your own groceries and essentials, as self-quarantine does not permit shopping at local stores for supplies.”

Booking Policies

New Reservations:

May 1st – Future: We are still accepting reservations for all future bookings, please call a vacation planner today to get assistance in planning your stay.

Cancellation Policy

Reservations Arriving Between April 1st and May 1st: With the current State of Wisconsin Stay at Home order that is currently in effect through April 24th we will work with each reservation to move the reservation to a comparable date in the next 12 months, and your deposit/payments will be credited to your new reservation.

If you wish to cancel your stay, please email our office so we may go over your best options. Please note, as this is a very fluid situation and restrictions are temporary, we will be working week to week with guests that are immediately impacted based on their scheduled arrival date.

Reservations Beginning after May 1st: We ask that you wait until making any decisions on your upcoming plans so we may deal with guests that have the most immediate needs. As more information becomes available, we will update our communications accordingly.  Guest who have special needs or concerns should reach out to us with questions. Our hope is that we will be able to host you soon! 

If you have a stay question or concern please email reservations@keeferentals.com with any questions.

Professional Cleaning & Linens

All of our properties are professionally cleaned and sanitized, we have implemented additional sanitizing steps for high multiple high touch surfaces. We will continue to work diligently to make sure that all of our properties are cleaned to the highest standard

All of the linens (bed linens, towels) are commercially laundered in commercial-grade equipment. We do not use any residential grade equipment to clean and dry our linens.

Cleaning Services

We are here to assist you!

We are acutely monitoring this ever-evolving situation with the Coronavirus (Covid-19). We understand the uncertainty of it all. However, our area continues to be a low-risk area. Our Vacation Planners are here to help you and answer any questions you may have regarding your reservation. Please feel free to call us at 262-248-1735 or email at reservations@keeferentals.com for assistance.

Contact Us Today

We’d love to get to know you and talk about how Keefe Vacation Rentals can help you !

Stay Calm and Informed

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